Last updated: 21 January 2026
This Privacy Policy describes how DissolveSheet (Pty) Ltd (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://dissolvesheet.co.za (the “Site”).
We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
- Your web browser, IP address, time zone, and cookies installed on your device
- Pages or products you view, websites or search terms that referred you to the Site
- Information about how you interact with the Site
When you make or attempt to make a purchase, we collect personal information including:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely via third-party payment gateways; we do not store card details)
- Order history and purchase details
We may also collect information you voluntarily provide when you:
- Contact us via forms or email
- Subscribe to marketing communications
- Leave reviews or feedback
2. How We Use Your Personal Information
We use the personal information we collect to:
- Process and fulfil orders (including payment processing, shipping, and order confirmations)
- Communicate with you regarding your order or enquiries
- Screen orders for potential fraud or security risks
- Improve and optimize our Site and services
- Provide customer support
- Send marketing or promotional communications (only where you have opted in)
3. Legal Basis for Processing (POPIA)
We process personal information based on:
- Your consent
- The necessity to perform a contract (e.g. fulfilling your order)
- Compliance with legal obligations
- Our legitimate business interests, provided they do not override your rights
4. Sharing Your Personal Information
We may share your personal information with trusted third parties to help us operate our business, including:
- Payment gateways
- Courier and delivery partners
- Website hosting and analytics providers
- Email and marketing service providers
These third parties are only permitted to use your personal information to perform specific services on our behalf and are required to protect it.
We may also disclose personal information if required by law or to protect our legal rights.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Improve site performance and user experience
- Analyse website traffic and usage patterns
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Data Security
We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights Under POPIA
As a South African data subject, you have the right to:
- Access your personal information
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, please contact us using the details below.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@dissolvesheet.co.za
Website: https://dissolvesheet.co.za
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
